Support
We're here to help — whether you have a question about your product, need assistance with a return, or just want some friendly advice.
Warranty & Returns
Warranty: Our products come with warranties between 1 to 10 years. See individual products for details. We stand behind the quality and reliability of every item we sell, giving you complete peace of mind with your purchase.
14-Day Returns: If you are not 100% happy with your product choice, you can return it within 14 days. A 20% re-stocking fee applies and freight is the responsibility of the purchaser. Not applicable where an in person product demo has been provided. Call our team to learn more about the process and we'll make it as smooth as possible for you.
For warranty claims or to initiate a return, please contact our support team using the form below or call us directly. We'll guide you through every step.
After-Sales Service
At HML Solutions, our relationship with you doesn't end at the point of sale. We're committed to providing ongoing support for the lifetime of your product.
If you have any product questions, need a replacement accessory, require servicing, or need anything else at all — please don't hesitate to contact our team. We're always happy to help.
Our experienced support staff can assist with:
- Product setup and usage guidance
- Replacement parts and accessories
- Troubleshooting and maintenance advice
- Arranging servicing or repairs
- General product enquiries
- Want additional accessories? We can help!
Get in Touch
Reach out to our friendly team — we'd love to hear from you.
Phone
1300 465 765Head Office
28/15 Ricketts Road
Mount Waverley, VIC 3149
Business Hours
Monday – Friday: 8:30am – 5:00pm
Saturday: 9:00am – 1:00pm (by appointment)
Sunday: Closed
Send Us a Message
Fill out the form below and we'll get back to you within one business day.